Collaborate with stakeholders and thinking systemically, distill the problem into coherent, actionable strategies
Use the best available tools to design and build; then gather and assess feedback—iteratation leads to results
Continually evaluate to refine workflows, improve communication, increase transparency, and add efficiency
“I’ve worked with Michael for years and can’t recommend him enough. He’s a talented designer, always adding well-thought ideas.”
What is process? This is the fundamental question that must be answered before any meaningful progress can be made.
Who is consistently the last one to leave at the end of the day? Who updates tasks and tickets just before they tuck in for the night?